Client Extra Privacy Policy

Elephant Law (we, us, our) is committed to the online privacy of all its users and this Privacy Policy is designed to provide users of Client Extra Extranet Service (Client Extra) with a clear understanding of our data processing practices. This policy explains how Elephant Law uses any personal data you provide to us during your use of Client Extra. Personal Data is information which personally identifies you like your name, address or email address or which would, if combined with other information in the possession of, or likely to come into the possession of Elephant Law, personally identify you.

  1. Introduction
    1. Client Extra is operated by BDE Law Limited which is the Data Controller for the purposes of the Data Protection Act 1998 and as such we are registered under the Data Protection Act 1998. As required by the Data Protection Act 1998, we follow strict security procedures and take appropriate measures to ensure that Personal Data is not damaged, destroyed, or disclosed to a third party without permission and to prevent unauthorised access to it. By accessing or using any part of Client Extra you agree to be bound by the terms of this Privacy Policy. This Privacy Policy should be read in conjunction with our Terms and Conditions of Use. Please click here to view the Terms and Conditions of Use.
  2. Data Collection and Use
    1. We may log your IP address (which indicates the location of your computer on the Internet) for the purpose of systems administration and troubleshooting.
    2. We may use log files to help us understand how visitors use our site. We may use this information in aggregate for statistical analysis.
    3. If you provide your e-mail address in order to submit an enquiry, comment or request for further information, we may contact you regarding your enquiry, comment or request. We may also send e-mails to you about the services that we offer.
    4. From time to time we may provide your information to our marketing and auditing departments for research and analysis purposes so that we can monitor and improve the services we provide. We may occasionally contact you by post, email or telephone to ask you for your feedback and comments on our services.
    5. We operate a system to ensure that all client feedback is dealt with fairly and consistently and is properly recorded. If you think that our service could be improved or would like to provide any additional comment please contact us through the Feedback link on your Client Extra homepage.
    6. We will not sell, distribute or lease your Personal Data to third parties except with your permission or as required by law.
  3. Data Security
    1. Access to Client Extra is provided by a secure socket link (SSL) which encrypts information viewed on-line to ensure the security and confidentiality of the information which we hold. SSL is an industry standard and is one of the best ways to ensure Internet messages are not intercepted.
    2. In addition to the steps which we take to safeguard your privacy and security, there are a number of steps you can take yourself:
    3. If you do write your password down (which we do not recommend), keep it somewhere safe and secure.
    4. When you have finished your session on Client Extra, make sure that you prevent your details being seen by anyone that you do not wish to see them.
    5. If you have registered and logged in, remember to log off at the end of your session. Clear any 'cache' so there is no record of any transactions left on screen - both Netscape and Internet Explorer let you do this. We also recommend you then close your browser so any history of the session is cleared.
    6. As an extra precaution, your session on Client Extra will 'time out' if you have not used the site for 60 minutes.
  4. Cookies
    1. Cookies are small files that are saved on your computer by websites you visit. They are used to help websites operate more efficiently by remembering activities and preferences made by you as well as provide anonymous information to the website owner such as the number of visits to a page, how long they stayed etc, which helps make decisions on future improvements to the site. The table below explains the cookies we use and why:
      Cookie Name Purpose Expires
      These cookies are placed by Google Analytics and are used to determine the number visitors to our site, how long they visit for and how they reached the site. _utma - 2 years
      _utmb - 30 minutes
      _utmc - end of session
      _utmz - 6 months
      ASP.NET_SessionID This cookie remembers selections and preferences you have already made or information you have already given such as searches and completed forms When you close your browser (end of session)
      .ASPXANONYMOUS This cookie holds a unique ID but no personal information and is used to track anonymous users around the site for navigation purposes 11 weeks
      cc_cookie_accept This cookie remembers that you have clicked the 'Accept Cookies' button so that the banner will no longer display until the cookie has expired or been deleted 1 year
      language This cookie is used to remember your language preferences When you close your browser (end of session)
      Most browsers allow you to control what cookies are saved to your computer - to find out how to change your settings, as well as more information about cookies in general, please visit
  5. User Access
    1. If you are a client of Elephant Law you are entitled to obtain any Personal Data which Elephant Law holds for you under the Data Protection Act 1998. If it transpires that the information held is inaccurate, we will make the necessary amendments and confirm to you that these have been made. If you want to view the information held by us please write to: The Data Protection Officer, Elephant Law, Admiral House, Queensway, Newport, South Wales, NP20 4AG. Under the provisions of the Data Protection Act 1998 a reasonable administration fee will be payable. If at any time you want to withdraw your consent to our use of your Personal Data, please write to us at the above address.
  6. Your Consent
    1. By submitting your Personal Data you consent to the use of that data as set out in this Privacy Policy. If we change our privacy policy we will post the changes on our website. You should periodically review our website to check you are always aware of the information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

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