Claims Process

If you wish to make a claim, please get in touch with us to explain the circumstances of the incident and provide an overview of your losses. One of our trained Claims Handlers will review these details and then determine how we can help you.

Please call 0800 206 1593.

Claims Route

The diagram below shows how a claim may progress. Please note that this is an example only and all claims may differ.


We understand that many people are worried about legal costs and that this may put them off making a claim. However, there are a variety of options available to fund your claim, and you may even already have Motor Legal Protection through your motor insurance. We will discuss these issues with you at the outset of your claim to help you to make an informed decision.


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